Service Desk Representative . Overview Our company is shopping for a reliable Service Desk professional to present fast and useful assistance that is technical personal computers.
Quest Computer Software, Inc.
You certainly will answer inquiries on fundamental issues that are technical offer advice to fix them. A great provider Desk specialist will need to have good knowledge that is technical have the ability to communicate effortlessly to know the situation and explain its solution. They have to additionally be patient and customer-oriented to cope with hard clients. The aim is to produce value for consumers that can help protect the companys reputation and business.
This place calls for at the least 1 of IT Service Desk support experience year. The chosen candidate will give you primary remote IT help to around 4000 company that is internal. In charge of remotely troubleshooting, repair and setup of desktops/laptops (mostly windows based with a apple that is few), printers, and mobile devices. Manage support associated problems with Web browsers, cordless connectivity, VPN, enterprise applications, password silverdaddy mobile site and other comparable things experienced in a corporate environment. Requires a strong client focus and exemplary analytical, issue resolving, dental, phone, and written communication abilities. Should be excessively arranged and able to the office without direct guidance.
Appropriate educational and certifications are a plus.
The task schedule is composed of 8hr changes including any moment of time including weekends. Overtime and on-call can be needed.
Obligations signing all appropriate incident/service demand details, allocating categorization and prioritization codesProviding first-line investigation and diagnosisResolving incidents/service needs on first contactEscalating incidents/service needs which they cannot resolveKeeping users informed of progressClosing all settled incidents, needs and other callsConducting customer/user satisfaction call-backs/surveys as agreedCommunication with users keeping them informed of event progress, notifying them of impending changes or agreed outages, etc.Answer and react to inbound phone calls or electronic requests from end-users calling the Service DeskTroubleshoot and resolve telephone calls / email messages from that are having problems including struggling to login, not able to access the net, not able to access business cordless, struggling to VPN, virus & spyware and similar.Troubleshoots and resolves calls regarding Windows administration (group add/removes, password reset, MFA reset etc.,)Windows desktop safety remediationResponsible for supplying on-call help as neededAdhere to all or any business policies and proceduresHandles clients dilemmas or needs with expert mindset.
Qualifications minimum that is 1-year supplying help in a Windows based corporate environment, troubleshooting, diagnosing and resolving equipment and pc software difficulties with desktops/laptop and mobile phones.Strong demand associated with the English language both written and talked. This place calls for at the least 1 of IT Service Desk support experience year.
At Quest, we create and manage the application which makes the advantages of brand new technology genuine. Businesses move to us to control, modernize and secure their company, from on-prem to in-cloud, through the heart regarding the community to your endpoints that are vulnerable. From complex challenges like Active Directory administration and workplace 365 migration, to database and systems administration, to redefining security, and a huge selection of requirements in the middle, we assist you to overcome your next challenge now.
Are not the business which makes big claims. Had been the business that fulfills them.
Had Been Quest: Where Upcoming Satisfies Now.
Why make united statese of us!
Life at Quest means collaborating with committed professionals with a desire for technology.When we come across something which might be enhanced, we have to your workplace inventing the solution.Our individuals indicate our winning tradition through good and significant relationship.We spend money on our individuals and gives a number of programs that permits them to pursue a lifetime career that fulfills their prospective.Our downline overall health is our concern along with gratifying them with regards to their time and effort.